© Provided by CNET LastPass, why you have to do this to us? James Martin/CNET![Keeper Keeper](/uploads/1/3/7/7/137799254/572725504.jpg)
Our award-winning password manager is rated 4.5 stars on the Chrome store with 24,000 reviews. We're all about eliminating the pain and frustration of passwords, so you have peace of mind about your online life and confidence in your digital security. With over 16 million users, LastPass is one of the most popular password manager providers on the market. Although it doesn't offer a desktop application, this software comes with many features that go beyond managing passwords. Better still, it provides.
LastPass has gone rogue. All right, maybe that's a bit dramatic, but the company has all but ditched the free version of its password manager as of March 16. Now, LastPass users who want to avoid paying will have to choose whether they want to access their passwords on a mobile device, like your iPhone or Android phone, or on a computer. You can't access your login credentials on both platforms without paying the company $36 a year for a personal account, or $48 a year for a family account.
© Screenshots by Jason Cipriani/CNETUse the extension to export your information. It's easier.
If you thought you could survive with accessing your credentials on just your phone or computer, or the idea of paying for LastPass is too much for you, don't fret; you have options. It will take some effort, but you'll save yourself time and money by switching to a new password manager.
The easiest way to move from one password manager to another is to first export your LastPass information and then import it into your new tool. Below, I'll show you a couple of different ways you can get your information out of LastPass, and then walk you through importing it into another app. I've chosen Bitwarden for this example, a completely free password manager.
Read more: LastPass vs. 1Password: Which password manager should you use?
Exporting your passwords out of your LastPass account
After testing the LastPass export tool, I recommend using the browser extension and not the website. I'll include instructions for both, but trust me, the extension is faster and easier to use.
Open your browser and click on the LastPass extension. Enter your master password if prompted. Next, select Account Options from the drop-down followed by Advanced >Export >LastPass CSV File. Enter your master password when asked.
© Provided by CNET Use the extension to export your information. It's easier. Screenshots by Jason Cipriani/CNETYour browser will download a file called lastpass_export.csv. I suggest moving the file from your Downloads folder to your Desktop so it's easier to find when importing it to a new service.
If you'd rather use the website to export all of your information from LastPass, the process is similar, but instead of downloading a CSV file, you'll have to create one of your own. After signing into your account on LastPass.com, click on Advanced Options in the bottom left corner of the page. Click Export then enter your master password when asked.
LastPass will generate a CSV list with all of your info and display it in your browser tab. Depending on which password manager you're moving to, you can either leave that tab open and copy/paste the information into the import tool, or you'll need to create a CSV file of your own.
To do that, you'll need to copy the text that's displayed in the browser, and then paste it into an app like Numbers on a Mac, or Excel on a PC (or Mac). If you don't have access to Excel on a PC, you can use the Notepad app. No matter the app you end up using, make sure you save or export the file as a CSV file. In Notepad, for example, that means you'll need to go to File >Save As and add '.csv' to the end of the file name. Save the new CSV file to your desktop, and give it a name like 'Lastpass_export.csv' that makes it easy to identify.
It's important to remember that this file now has all of your account logins in plain text. Don't share it with anyone, and I'd even go so far as to recommend deleting the file after you import and verify that all of your information is accurate in your new password manager account.
© Provided by CNET Bitwarden makes it easy to bring your LastPass credentials with you. Screenshot by Jason Cipriani/CNETImporting your information to another service
The import process will vary based on the new password manager you'll use. There are plenty of paid options available, and we have a roundup of the best password managers that break down the differences and details of each. It's in the process of being updated based on the LastPass news, but the information about services like 1Password will still be accurate.
Realizing that LastPass users are looking to jump ship, most of the password managers have published blog posts with instructions showing how to import your information. For example, 1Password has a guide, as does Dashlane and Keeper Security.
To stay with a free password manager, Bitwarden is the way to go. CNET Senior Editor Rick Broida explains his reasons for going with Bitwarden now that LastPass is moving to a paid service.
Bitwarden has also posted instructions for importing your LastPass account.
To get started, create an account at Bitwarden.com. Once you're logged in, click the Tools button at the top of the page and then select Import Data (image above).
Use the drop-down menu to select your file's format, which if you're coming from LastPass will be LastPass (csv). Next, select the file LastPass created and download to your computer, or you can copy and paste the text in the LastPass export tab if you used the website. Finally, click Import Data.
If you're not using a password manager, you really should start. It creates, stores and fills complex passwords in apps or websites without forcing you to remember or hand type them in. Another way to boost your account security is to enable two-factor authentication for any and all accounts that support it (most password managers support storing your one-time passwords and will even enter those, too.)
HELP FILE
Recover Your Lost Master Password for LastPass
If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault. If the recovery options below do not allow you to recover your Master Password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data.
Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password if it is forgotten.
Additional resources:
Did you previously set up account recovery using facial recognition or fingerprint identification in the LastPass Password Manager mobile app?
Mobile account recovery allows you to use facial recognition or fingerprint identification (i.e., biometrics) for iOS or Android to reset your Master Password using biometrics if it is ever forgotten.
Using Android
Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for Android.
![Keeper Keeper](/uploads/1/3/7/7/137799254/572725504.jpg)
Using iOS - Face ID or Touch ID
Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for iOS.
Download Lastpass
Did you previously set up a Master Password hint/reminder?
If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.
Follow these instructions to reset your Master Password using a hint/reminder.
Have you changed your Master Password within the last 30 days?
You can revert to your previous Master Passwordonly if the change had taken place within the last 30 days. Please note that reverting means that your LastPass Vault will be restored exactly the way it was since the last Master Password change, which may result in data loss (i.e., any new items updated/added since the change will not be recovered).
Follow these instructions to reset your Master Password by reverting to your previous Master Password.
Did you previously set up SMS account recovery?
Using SMS account recovery will trigger the Master Password recovery flow as long as at least one of your browsers has captured a Recovery One Time Password (which is created by logging in to the extension at least once).
Follow these instructions to reset your Master Password using SMS account recovery.
Have you logged in to the LastPass web browser extension at least once from any browser?
Lastpass Password Storage
Follow these instructions to reset your Master Password using a Recovery One Time Password on any web browser where you have logged in to the LastPass web browser extension at least once.
If you still cannot recover your Master Password using any of the options above...
Unfortunately, the very last and only option available is to Reset Your Account and start over with collecting data (e.g., sites, secure notes, form fill items, creating identities, etc.). This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched.
Related Articles- How do I reset my Master Password using mobile account recovery on iOS for LastPass?
- How do I reset my Master Password using mobile account recovery on Android for LastPass?
- How do I reset my Master Password using a hint/reminder?
- How do I reset my Master Password using SMS account recovery for LastPass?
- How do I reset my Master Password using a Recovery One Time Password for LastPass?
- Change Your Master Password
- Manage Your Master Password Reminder
- Revert to Your Previous Master Password
- What is a Recovery One Time Password in LastPass?